Welcome to BHG!
All refunds will be credited without interest into the same credit card that was used for the Order. If you obtain refund for any Products for which rebates or membership points have been credited, corresponding number of rebates/points for the Products returned will be deducted from your account.
In the event that the rebate/points amount in your account is insufficient to deduct the rebates, corresponding amount will be deducted from the refund amount of the Products. Please note that it takes approximately 21 days for a credit return to your card to be effective.
Please contact BHG Singapore at feedback@bhgsingapore.com.sg or the customer hotline +65 6223 2222 if you have any queries about returns or exchanges. We will be happy to attend to you.
You can sign up for an online account here.
If you have forgotten your password, click on Forgot your password here. Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.
You will have a choice of proceeding through the checkout as a registered user or as a guest user. As a registered user, you are able store multiple delivery addresses and access your order history.
Your order is final once payment has been processed. Therefore, it is important to check that your order and details are accurate before payment.
BHG accepts major credit/debit cards from Visa, MasterCard, American Express, Alipay, JCB & Unionpay.
BHG also accepts payment via Atome, GrabPay & Hoolah.
No. Unfortunately, this mode of payment is currently unavailable.
If the problem still occurs, please reach us at 67041271
Simply sign up as a Be-Informed member on our website and it comes with no sign-up cost.
Be-Informed member, accumulate your purchases to minimum $200 nett spend excl. GST in a single day, or simply purchase our Upgrade Offer at only $20 to become a Be-Rewarded member.
Be-Rewarded member, accumulate your purchases to minimum $3,000 nett spend excl. GST within 12 months, or simply purchase our Upgrade Offer at only $50 to become a Be-Wowed member.
Terms & conditions apply. Please check out the details on our Membership page.
Please click HERE for more information
Yes. Points will be awarded upon successful order fulfilment.
If you have forgotten your password, click on Forgot your password here. Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.
Points will be awarded for eligible purchases made with Be-Rewarded and Be-Wowed Membership. The points will then be converted into 3% cash rebates (BHG$). The rebates will be reflected on the receipts. Sale of gift vouchers, membership upgrade offers, extended warranty & instant replacement services, delivery/alteration service, postage, workshops/master classes, Beauty Curates, BHG plastic bags and purchases at The Marmalade Pantry Petite are not entitled to points issuance.
BHG Membership is a lifetime membership.
Be-Informed membership does not earn any points and membership will not expire.
Your membership and points earned will be valid for 12 calendar months. You must at least accumulate a minimum of $200 before the expiry date to maintain the membership. Otherwise, your membership will be changed to Be-Informed membership.
For the unredeemed points, it will be forfeited upon the 12-month expiry.
Your membership and points earned will be valid for 12 calendar months. You must at least accumulate a minimum of $3,000 of purchases before the expiry date to maintain the membership. Otherwise, your membership will be changed to Be-Rewarded membership.
For the unredeemed points, it will be forfeited upon the 12-month expiry.
BHG$ can be used to offset your next purchase for in-store or online purchases. The points and BHG$ are not applicable for sale of Chanel Cosmetics & Fragrances, Jo Malone London, Facial Services, Dyson, gift vouchers, membership upgrade offers, extended warranty & instant replacement services, delivery/alteration service, postage, workshops/masterclasses, Beauty Curates, BHG plastic bags, and purchases at The Marmalade Pantry Petite.
No. there is no limit to the redemption in one transaction
BHG$ earned on the transaction will be deducted from your account accordingly. In the event that the BHG$ have been redeemed and you have insufficient BHG$ for deduction, the shortfall will be deducted from the purchase price to be refunded to you for the returned items.
No. Both membership and points are not transferable to others.
Points and cash rebates history can be tracked in a Member's account. Login HERE
Please refer to here for the full delivery & returns info.
A confirmation email with the order tracking number will be sent to your registered email address once items are picked up for delivery.
Alternatively, you may contact Csdecom@bhgsingapore.com.sg or the customer service hotline 67041271.
You can place order for click & collect from 10am to 6pm daily.
Orders after 6pm will be available for collection the next day.
The order will be ready in approximately 4 hours from time of order.
An email will be sent to you to inform you when your order is ready to be collected.
Click & Collect location will be at BHG Bugis Customer Service Counter at Level 3.