Terms & Conditions
BHG Singapore (BHG website at www.bhgsingapore.com.sg) is owned by BHG Singapore Pte. Ltd.
These terms and conditions (“Conditions”) governs your use of BHGSingapore.com.sg (which shall include all purchases of merchandise or services (“Products”) on BHGSingapore.com.sg) and other interactive sites including Singapore social media sites such as Facebook page, Twitter, Instagram and YouTube (“Interactive Sites”).
By accessing or using BHGSingapore.com.sg or the Interactive Sites, you are deemed to have agreed to be bound by these Conditions. If you do not agree to any part of these Conditions, please do not access or BHGSingapore.com.sg or the Interactive Sites. Any continued access or use of BHGSingapore.com.sg or the Interactive Sites will imply that you have accepted these Conditions.
BHG Singapore reserves the right, at any time, to revise or update these Conditions without your prior notice. These changes will take effect immediately upon posting. By continuing to use BHGSingapore.com.sg or the Interactive Sites following such changes, you will be deemed to have agreed to such changes.
Data Protection Policy
- In accessing and/or using BHGSingapore.com, you may be required to register an account. To register for an account, you must be 18 years old and above and shall provide us with accurate, complete and updated information as may be required upon registration.
- You are responsible for the security of your account information, including without limitation your username and password in relation to your account. You must take all appropriate measures (including but not limited to changing your password from time to time) to ensure the security and confidentiality of your username and password. In the event of any compromise in the security of your username and/or password, you must inform us immediately and change your password. Until such notification is received and confirmed by us and access is disabled at your request, you shall be responsible for all consequences arising from any unauthorized or fraudulent use of your account.
Any violation of these Conditions may result in the termination of your account at the discretion of BHG Singapore. For the avoidance of doubt, BHG Singapore shall have the right to restrict, suspend or terminate your account at any time at the sole discretion of BHG Singapore for any reason whatsoever.
The Products featured on BHGSingapore.com.sg are subject to stock availability. If the Products are not available after your order has been processed online, we will inform you via email.
Orders, Promotions and Samples
- Each order on BHGSingapore.com.sg (“Order”) is subject to our acceptance and confirmation. If we accept your Order, an order confirmation (“Order Confirmation”) will be sent to your email address registered with us.
- All our promotions and samples are subject to availability and our prevailing terms and conditions.
- Save for any errors, the prices of the Products displayed at the check-out are final and will be reflected in the Order Confirmation. No other prices shall be applicable to the Products.
- While BHG Singapore endeavours that all prices on BHGSingapore.com.sg are correct, errors may occur. If BHG Singapore discover an error in the price of a Product you have ordered, BHG Singapore will inform you as soon as possible and give you the option of proceeding with your Order at the correct price or cancelling it. If BHG Singapore is unable to contact you, the Order will be treated as cancelled, and you will be refunded accordingly.
- BHG Singapore gift cards, gift vouchers or any promotional vouchers cannot be used to offset online purchases on BHGSingapore.com.sg unless stated otherwise.
Cancellation of Order
- BHG Singapore does not accept any cancellation or modification of Order once we have confirmed the Order. Hence, it is important that you check your order before proceeding with the payment.
- Notwithstanding that the Order has been accepted and confirmed, BHG Singapore reserves the right to cancel the Order or any part thereof at any time without giving you any reasons. BHG Singapore will inform you of any such cancellation via email and will refund you accordingly without interest.
- All refunds will be credited without interest into the same credit card that was used for the Order. Please note that it takes approximately 21 days for a credit return to your card to be effective.
Please note that while the Products on BHGSingapore.com.sg are portrayed as accurately as possible, the colour and texture of the merchandise may differ depending on the accuracy of your monitor. Your monitor may not accurately depict the colour and texture of the merchandise.
- All material and information presented by BHG Singapore is intended to be used for personal or informational purposes only.
All Products available on BHGSingapore.com.sg, including any samples BHG SINGAPORE may provide to you, are for your personal use only. You may not sell or resell any Product you purchased or otherwise received from BHG SINGAPORE.
Local Delivery Information
- Local delivery service is available for eligible residential and office addresses within Singapore, except hotels and such other locations with restricted access. BHG Singapore reserves the right to decline any delivery to any address with restricted access or is inaccessible.
Please refer to the Delivery Options page for further details.
Save for bulky items, you may select the options provided on the Delivery Options page when making an Order. For bulky items, BHG Singapore will notify you by email an estimated delivery date and/time for the bulky items to be delivered. There will be no delivery service on Sundays and Public Holidays or any blackout dates imposed by BHG Singapore.
- BHG Singapore endeavours to deliver within the date and time stipulated in the Order Confirmation. BHG Singapore reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date.
- You are responsible for ensuring that a recipient is present to receive the delivery and to sign on BHG Singapore’s delivery note during the specified time slot. You may be charged redelivery fee at the prevailing rate for each additional delivery trip.
- Should there be any unavailable items in the Order, BHG Singapore will contact you for further arrangements.
- There will be a re-delivery charge at the prevailing rate imposed on you in case of any changes in delivery details after the delivery has been made or attempted.
International Delivery Information
BHG Singapore currently does not do International Delivery.
- BHG Singapore accepts the following payment methods:
Please note that mode of payment cannot be changed once you have submitted the order online
Fraud Protection Policy
- As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order.
- We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
All prices stated on BHGSingapore.com.sg are in Singapore Dollars unless otherwise stated.
Return, Exchange & Refund Policy
Please refer to our Exchange & Refund Policy page.
- BHG Singapore does not warrant that the quality of the Products purchased on BHGSingapore.com.sg will meet your needs or expectations after any form of misuse, abuse, normal wear and tear, product mishandling, misguided usage and deviation from printed instructions.
- Only manufacturers' warranties are provided. BHG Singapore does not provide warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Products sold on BHGSingapore.com.sg, subject to the applicable law.
- All content included in or made available through BHGSingapore.com.sg and/or the Interactive Sites, including but not limited to information, communications, software, graphics, images, videos and sounds (the "Materials") contained in BHGSingapore.com.sg and/or the Interactive Sites are provided on an "as is" and "as available" basis. BHG Singapore does not warrant the accuracy, correctness, timeliness, reliability, currentness, adequacy or completeness of any Materials and expressly disclaims all warranties of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, to the fullest extent permitted by law.
- BHG Singapore does not warrant that any of the Materials or that BHGSingapore.com.sg and/or the Interactive Sites will be provided uninterrupted, secured or free from errors or that any identified faults will be corrected; further, no warranty is given that BHGSingapore.com, the Interactive Sites and the Materials are free from any computer virus or other malicious, destructive or corrupting code/programme.
- Any use of or reliance on Materials obtained through BHGSingapore.com.sg and/or the Interactive Sites is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through BHGSingapore.com.sg, the Interactive Sites or elsewhere.
All Materials, including all copyright and any other proprietary rights, are property of BHG Singapore, its content providers and/or third party licensors. All rights are reserved. The Materials cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of BHG Singapore.
You also may not, without the permission of BHG Singapore, insert a hyperlink to BHGSingapore.com.sg and/or the Interactive Sites on any other website or "mirror" any Materials on any other server or website. Without prejudice to the foregoing, you agree that the Materials contained within or available through BHGSingapore.com.sg and/or the Interactive Sites may not be used for commercial purposes or distributed commercially.
- Trade Marks
The trademarks, service marks, trade names and logos ("Trade Marks") used or appearing on BHGSingapore.com.sg and/or the Interactive Sites are property of BHG Singapore, its affiliates or third party licensors. Your access or use of BHGSingapore.com and/or the Interactive Sites should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks without the written permission of BHG Singapore. You may not, without BHG Singapore’s prior written consent, use any of such Trade Marks as a hyperlink to BHGSingapore.com.sg, the Interactive Sites or any other website.
- Contributions to BHG Singapore
All feedback, comments, information, ideas, suggestions, documents, and/or proposals ("Contributions") given to BHG Singapore through BHGSingapore.com.sg and/or the Interactive Sites shall be deemed to be non-confidential, you acknowledge and agree that:
- your Contributions do not contain confidential or proprietary information;
- BHG Singapore is not under any obligation of confidentiality, express or implied, with respect to the Contributions, and BHG Singapore shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide without any reference to you;
- BHG Singapore shall be free to use, for any purpose, any ideas, concepts, techniques or know-how contained in such Contribution, and any use, adaptation, modification, reproduction or distribution of the Contributions shall be property of BHG Singapore without any obligation to you; and
- you are not entitled to any compensation or reimbursement of any kind from BHG Singapore under any circumstances;
- You shall not submit any information and/or other materials which are or may be offensive, abusive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other country.
Exclusion of Liability
- In no event shall BHG Singapore be liable to you or any person for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you of any kind, based upon a claim by a third party grounded in tort (including negligence), strict liability, breach of contract, breach of warranty or otherwise, as a result of or in connection with the use of BHGSingapore.com.sg and/or the sale of the Products at BHGSingapore.com.sg, even if BHG Singapore have been advised on the possibility of such damages, subject to the applicable law.
- For the avoidance of doubt, BHG Singapore shall in no event be liable for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you arising from or in connection with:
- any access, use or the inability to access or use BHGSingapore.com.sg and/or the Interactive Sites, or reliance on the Materials and/or any information contained in BHGSingapore.com.sg and/or the Interactive Sites;
- any unauthorized use of or access to your account;
- any mishandling and/or abuse of Product by you or other persons;
- use of Product by you or other persons in any manner, whether foreseeable or otherwise. The customer assumes all risks associated with product usage and storage upon delivery;
- any delay in delivery or cancellation of Order or refund;
- any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus;
- any use of or access to any other website linked to BHGSingapore.com.sg and/or the Interactive Sites, even if BHG Singapore or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement of such websites and such websites should only be used or accessed at the site user's own risks. In no circumstances shall BHG SINGAPORE be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on the websites to which BHGSingapore.com.sg and/or the Interactive Sites are linked;
- Any exercise of rights by BHG Singapore under these Conditions, the Data Protection Policy and any other rights provided by law.
This exclusion clause shall take effect to the fullest extent permitted by Singapore law.
Without prejudice to Clauses 16 (i), 16 (ii) and 16 (iii), BHG Singapore’s aggregate liability to you shall be limited to the purchase price of the Product paid by you.
You agree to indemnify and hold each of the BHG Singapore, its subsidiaries and affiliates and their respective directors, officers, employees, suppliers, vendors, licensors, agents and any third party content providers harmless from any claims, demands, losses, damages or expenses (including legal fees), arising from, relating to and/or in connection with (a) your use of, or access or connection to BHGSingapore.com and/or the Interactive Sites and/or the Material therein; and/or (b) your breach of any of these Conditions; (c) your violation of any law or the rights of a third party, including intellectual property infringement pertaining to any content which you post or transmit on or via BHGSingapore.com and/or the Interactive Sites.
- BHG Singapore reserves all rights to deny or restrict access by any person to BHGSingapore.com.sg and/or the Interactive Sites, or to block access from a particular Internet address to BHGSingapore.com.sg and/or the Interactive Sites, at any time, for any reason whatsoever and without ascribing any reasons whatsoever.
- BHG Singapore reserves the right to change, revise or modify any part of BHGSingapore.com.sg and/or the Interactive Sites at any time at its sole discretion without notice.
- Your access and/or use of BHGSingapore.com.sg and/or the Interactive Sites are subject to these Conditions. These Conditions shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore.
- No delay or failure by BHG Singapore to take any action or to enforce or exercise any of its rights in these Conditions will operate as a waiver of such rights by BHG Singapore, nor will such failure or delay in any way prejudice or affect BHG Singapore rights at any time thereafter to act strictly in accordance with our rights in these Conditions.
Any Conditions, or any part thereof, which is declared or adjudged to be illegal, invalid, prohibited or unenforceable under any applicable law in any jurisdiction shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability without invalidating, vitiating or rendering unenforceable, the remaining Conditions, and any such illegality, invalidity, prohibition or unenforceability in any jurisdiction shall not invalidate, vitiate or render unenforceable any such Conditions in any other jurisdiction.
- These Conditions and any rights, obligations and licenses granted therein may not be assigned or transferred by you, but may be assigned or transferred by BHG Singapore without restriction.
- These Conditions are for the benefit of BHG Singapore and its directors, officers, employees, affiliates, suppliers, vendors, licensors, agents and any third party content providers to BHGSingapore.com.sg and/or the Interactive Sites. Each of these entities shall have the right to assert and enforce any of these provisions against you. Save as aforesaid, a person (including any user) who is not a party to this Agreement has no right to enforce any of these Conditions under the Contracts (Rights of Third Parties) Act (Cap 53B).
- The reference to a person, in this clause includes any individual, company, corporation, firm, partnership, joint venture, association, organization, trust, state or agency of a state (in each case, whether or not having separate legal personality). You fully agree that, except as otherwise expressly.