Frequently Asked Questions

1. Who can be a BHG member?

Anyone staying in Singapore can signup to become a BHG member. Click here to signup now. 

2. Are they any fees to join the BHG Membership program ?

Signing up for a BHG Member is Free. Click here to sign up to become a Be-Informed! member and get upgrade to Be-Rewarded! member with minimum $80nett spend excluding gst in a single day, or upgrade to a Be-Wowed! member with minimum $3,000 spend over a period of 12 months.

3. When can I start earning rewards points?

You can start earning points when you are in the Be-Rewarded! tier. Simply spend minimum $80 exclude gst in a single day to upgrade from Be-Informed! to Be-Rewarded! tier. 

4. What are the benefits of BHG Membership Program?

You can refer to here to view the list of benefits for the different membership tier.

5. Will my membership expire?

 No, your BHG membership will not expire. However there are conditions in place to maintain the Be-Rewarded and Be-Wowed tier.

 a. Be-Informed!

Be-Informed! membership will never expires.

b. Be-Rewarded!

Be-Rewarded! membership will last for a period of 12 months. You must make a least one purchase before the expiry date to extend for another year. Otherwise, your membership tier will be downgrade to Be-Informed! tier.

c. Be-Wowed!

Be-Wowed! membership will last for 12 months. Your membership will be extend for another 1 year if spend a minimum $3,000 in 12 months. Otherwise, your membership tier will be downgrade to the Be-Rewarded! tier.

 

ILLUSTRATION

BHG Rewards Card member signs up on 15 April 2012.

Earn Period 1 = 1 May 2012 – 31 Oct 2012

Redemption Period 1 = 1 Nov 2012 – 30 Apr 2013

As seen in Earn Period 1, a total of 260 points was earned. This entitles the card member to redeem a $10 BHG Rewards voucher with 250 points within the valid period.

*Any points in excess of the points redeemed will be forfeited. In this case, Points Forfeited = 260 – 250 = 10

Earn Period 2 = 1 Nov 2012 – 30 Apr 2013

Total amount spent in the membership year

= Earn Period 1 + Earn Period 2

= $280 + $600

= $880 (>$500, Membership renewed for 1 year, 559 points can be redeemed in Redemption Period 2 i.e. 1 May 2013 – 31 Oct 2013)

*Any points in excess of the points redeemed will be forfeited. In this case, Points Forfeited = 559 – 500 = 59

** If total amount spent is <$500, membership expires and all points earned are forfeited.

*** A minimum of 250 points is required for redemption of BHG Rewards Voucher

EARNING & REDEMPTION OF POINTS

1. How do I earn points?

Members earn 1 point with every $1 nett amount (exclude GST & rounded down to the nearest point) at BHG stores in Singapore.

2. How can I use my points?

Accumulate a minimum 250 points every 6 months and redeem for BHG shopping vouchers when you qualify for redemption.

3. Are points given according to the total amount settled in each purchase?

Points earned are based on the nett total amount (exclude GST) settled in each purchase and rounded down to the nearest point. For example, if you spend a total of $8.50 for a certain purchase, points earned = 7 (amount before GST & rounded down to the nearest point)

4. Can I accumulate several receipts to get points?

Accumulation of receipts for points issuance is not allowed. Points are awarded at point of purchase upon presentation of card.

5. Can my points be carried forward from one earn/redemption period to another?

No. Points are earned and redeemed in every block of 6 months and cannot be carried forward from one earn/redemption period to another. They will be forfeited or expired after each 6 month earn/redemption period.

6. How do I know how many points I have in my BHG Rewards Card?

Points will be reflected on your receipt. Alternatively, you may log on to http://rewards.bhgsingapore.com.sg to check you points OR you may present your BHG Rewards Card at the Customer Service at any BHG store to do a ‘Balance Enquiry’.

7. How do I know when my points expire?

Points balance and expiry is reflected on your receipt.

8. Is it possible to merge the points accumulated in the two BHG Rewards Cards owned separately by me and my friend?

No. The BHG Membership is designated for individual use by the respective  Member account only. No merging or transfer of points from different BHG  Member account is allowed.

9. If I fail to present my BHG Member card number at the time of purchase, can I get the points re-credited to my account by presenting the receipt at a later time?

No. The BHG Member is the only proof of your right to enjoy the benefits. The verification mechanism is activated once your card is swiped on our machine during the transaction process and the card is read successfully. Even if you present your BHG Rewards Card together with the receipt at a later time, we are unable to credit the points to your account for your previous purchase. Please remember to bring your BHG Rewards Card with you whenever you shop at our stores.

10. May I share my BHG Rewards Card with others for member benefits?

Sharing of the BHG Rewards Card is not encouraged, in case of misappropriation. Cards and points are not transferable.

DATA PROTECTION

1. Are there any privacy protection measures for my personal information submitted?

All personal data submitted will be kept highly confidential. The personal data of card members will not be disclosed to unrelated third parties except for the purposes stated under the Terms & Conditions and for which consent has been given by the Card Member

2. If my BHG Rewards Card is taken away by another person, will it be possible for my personal information to be read from the card?

No, the BHG Rewards Card carries no personal information of the Card Member.

3. If there is any change to my personal information, how should I update my data? Log on to http://rewards.bhgsingapore.com.sg, sign in and “Update My Profile”. Alternatively, you may log on to http://rewards.bhgsingapore.com.sg, click here on BHG Rewards Card, sign in and “Update My Profile”.