Job Description

Job Title: Retail Manager

Department: Store Operations

Location: BHG Stores

Direct Manager: Store Manager

Direct Reports: Retail Supervisors

To maximise sales and profitability of the Divisions by ensuring a strong, commercial presentation of merchandise, effective execution of marketing activities and promotions as well as efficient store operations and inventory management.

To support the Store Manager in securing a long-term growth of the business by establishing great customer experience and growing the customer base in the trading area. 

To support the Store Manager in building a highly motivated and competent store team with a growth mindset, as well as to secure a strong development and succession plan.

Commerciality:

• Achieve agreed performance goals for the Division/Departments and attain strong development in relevant Key Performance Indicators (KPIs)
• Analyse KPIs and establish action plans to maximise sales, profitability, and customer experience
• Work with corporate office and vendors to achieve agreed performance goals
• Identify potentials and take initiatives to grow the business and improve customer experience

Operations:

• Ensure smooth and efficient day-to-day store operations, making sure that the store is always neat, clean and tidy with merchandising basics always in place
• Ensure a safe and secure work environment at all times
• Actively manage inventory to ensure stock availability to customers at all times and keeping ageing stocks under control.
• Efficient roster planning to ensure right amount of staff at the right place at the right time

People:

• Lead by example so as inspire staff and partners alike to assume responsibility and take initiatives towards building great performance in business and people
• Regular dialogue with staff and partners to build a motivated, high-performing team
• Performance management of people and processes