Job Description



Job Title: Retail Manager

Department: Store Operations

Location: BHG Stores

          

Direct Manager: Store Manager

Direct Reports: Retail Supervisors

KEY ROLE:

To maximise sales and profitability of the Divisions by ensuring a strong, commercial presentation of merchandise, effective execution of marketing activities and promotions as well as efficient store operations and inventory management.

To support the Store Manager in securing a long-term growth of the business by establishing great customer experience and growing the customer base in the trading area. 

To support the Store Manager in building a highly motivated and competent store team with a growth mindset, as well as to secure a strong development and succession plan.

KEY RESPONSIBILITIES 

 

Commerciality:

  • Achieve agreed performance goals for the Division/Departments and attain strong development in relevant Key Performance Indicators (KPIs)
  • Analyse KPIs and establish action plans to maximise sales, profitability, and customer experience
  • Work with corporate office and vendors to achieve agreed performance goals
  • Identify potentials and take initiatives to grow the business and improve customer experience

Operations:

  • Ensure smooth and efficient day-to-day store operations, making sure that the store is always neat, clean and tidy with merchandising basics always in place
  • Ensure a safe and secure work environment at all times
  • Actively manage inventory to ensure stock availability to customers at all times and keeping ageing stocks under control.
  • Efficient roster planning to ensure right amount of staff at the right place at the right time

People:

  • Lead by example so as inspire staff and partners alike to assume responsibility and take initiatives towards building great performance in business and people
  • Regular dialogue with staff and partners to build a motivated, high-performing team
  • Performance management of people and processes

REQUIREMENTS

Experience and Skills

  • Management experience in a retail environment with direct responsibility for
    - teams that include supervisors and staff
    - commercial performance and operations
    - customer experience
  • Proven record of exceeding performance goals
  • Proven record of developing business and people
  • Proven record of taking initiatives and daring to take risks
  • Strong analytical and planning skills with the ability to draw clear conclusions, set ambitious goals with solid action plans
  • Excellent oral and written communication, collaboration and relationship building skills; ability to build good working relationships and gain credibility with all stakeholders
  • Good working knowledge of MS Excel, MS Word and Powerpoint

Competence (Knowledge + Capability + Motivation)

  • A strong entrepreneurial spirit, result-driven with high energy and initiative in driving sales and profitability
  • A passion towards creating a great shopping experience for all customers
  • A growth mindset with a commitment to growing the business and people together
  • Strong leadership skills with an ability to influence and inspire through providing an open, trustful environment for constructive and straightforward dialogue
  • Leads by example with a capability to develop strong,high-performing teams

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