Job Description

Job Title: Retail Assistant

Department: Store Operations

Location: Store


Direct Manager: Store Supervisor

Direct Reports:  


Retail Assistant is responsible to drive sales for department to achieve sales target. Provide excellent customer service and handle queries on products and customer’s purchases on the sales floor will be the key focus for this position.  This includes managing merchandise displays and replenishments of merchandise. They also perform cashiering duties and are also responsible in handling customer’s payment at the POS Counter.


  • Perform sales and cashiering duties.
  • Provide prompt, attentive and knowledgeable assistance to all customers
  • Promote and recommend suitable products for customer’s needs
  • Engage with customers and handle customer’s refund, feedback and complaints.
  • Balance cash registers with receipts
  • Reporting discrepancies and problems to the department Supervisor.
  • Perform regular inventory checks as well as bi-annual stock taking.
  • Handle merchandise displays in the department by monitoring and replenishing stocks at sales floor
  • Keep up to date with special promotions and assist in display for the event.
  • Housekeeping and maintenance of cashier counter, sales floor and storeroom cleanliness and tidiness


  • Minimum GCE "O" Levels/ NITEC/ Diploma and above
  • Able to work retail hours and shifts.
  • Proficient in verbal and written English language.
  • Able to converse in other mother tongue is an advantage.
  • Good with numbers and possess a strong integrity to be able to handle cash
  • Have a growth mindset and aspire to grow along with the company’s business goals
  • Basic understanding of sales principles and customer service practices
  • Enthusiastic, friendly and energetic with desire to provide good customer service.
  • Tactful, resourceful and industrious with high initiative.
  • Able to listen, understand and communicate effectively
  • Strong interactive skills

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